Refund policy

At The Natural Purity, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept the exchange or return of opened or used products once sold or delivered.

• The Natural Purity is not responsible for any damage caused after delivery
• In case of any problem or quality issue with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us on +918929015306 (available on WhatsApp & Calls) where our Customer Care will be happy to help you.Support@thenaturalpurity.com (for product related & other queries)

• Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition and subject to the following terms-
• Returns and exchange requests will be subject to checking and vetting by The Natural Purity.
• Damages due to neglect, improper usage or wrong application will not be covered under this Policy.
• Once your return/refund request has been accepted, the process will be completed within 7-21 business days.

All products once purchased are non-refundable. In general, an item may be eligible for return within 7 days from the date of Product Delivery if it fulfills any of the following conditions:

• Sold in a physically damaged condition.
• Has missing parts or accessories